A Good Apology: Four steps to make things right by Molly Howes, PhD (English) Pa
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A Good Apology: Four steps to make things right by Molly Howes, PhD (English) Pa
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A Good Apology: Four Steps to Make Things Right
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A Good Apology: Four Steps to Make Things Right
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A Good Apology
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Product Details
9781538701317. New condition. Hard cover. Language: English. Pages: 288. Sewn binding. Cloth over boards. 288 p. "Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--view less